Support and Contact
Support and Contact Info
If you have questions, run into issues, or need help at any point in the process, our support team is here to assist you.
How to Contact Us:
Use the support form at the support page on our website
Or send us an email directly at contact@packely.com
We recommend including the following details to help us respond quickly:
Your order number (if available)
A clear description of the issue or question
Any relevant files or screenshots
Support Hours:
Our team typically responds within 1 business day during regular support hours:
Monday to Friday
09:00–17:00 CET
If your request is urgent (e.g. deadline-related), please mention it in the subject line so we can prioritize it accordingly.